SPECTATOR INFO
TICKET FAQ
What do I need to get into the Tournament?
When you arrive at the venue, open your AXS app and tap the ticket icon at the bottom of the screen. Select your event and your AXS Mobile ID will display. Then, simply show your mobile device to the gate associate to be scanned in.
Do I need to do anything before the Tournament?
We recommend downloading the app before your event date and getting all logged in to save time at the event. That way, when you arrive at the venue, all you have to do is open the app, scan your AXS Mobile ID, and that’s it!
What if I need to transfer my tickets?
To transfer tickets:
- Sign in to your account
- Select the event under “Your Events”
- Click on “Transfer”
- Enter the recipient’s first name, last name, and email address
- Click “Continue”
- Review the information is correct and tap ‘Transfer’
The recipient will receive an email with a link to click to get their tickets and, if they haven’t already, to download and install the AXS app.
What if I need help with my AXS Account?
You can visit axs.com/FAQ or call (855) 801-5707
Can I leave and come back?
We do not allow re-entry. However, you have access to both PGA WEST and La Quinta Country Club.
Please visit www.pgatour.com/ticketterms for more information
CONCERT FAQ
Do tickets include concert access?
All Friday and Saturday tournament tickets include admission to the concert after golf (there are no concert-only tickets)
When do concerts start?
Concerts will start after the completion of golf on Friday and Saturday, approximately 5:00 p.m.
When can spectators enter the concert area?
The concert area will open to spectators at 4 p.m.
Where is the concert venue located?
The concert venue is located on the Stadium Course driving range.
Can we bring chairs or blankets?
Chairs and Blankets will only be allowed in designated area.
Will there be food and beverages?
Food and beverage will be available during the concerts at concession stands
Will there be ADA seating?
ADA seating will be available in the concert venue
How do I get my wristband?
All general admission tickets will receive a wristband for the concert as they enter the grounds.
All hospitality tickets will receive a wristband when they arrive at their suite for the day.
PARKING
General Parking
General parking is in the ‘P’ Lot. The entrance of the Main Tournament Parking Lot is on the Southbound Side of Jefferson Street, across the Street from The Hideaway Golf Club in between Avenue 52 and Avenue 54.
Daily Parking
Daily Parking for The American Express is $25.
Uber
Ubers will drop passengers in the ‘P’ Lot. All Uber Passengers should then follow shuttle instructions to arrive on site.
Shuttles
Shuttles will pick you up from the parking lot and drop you off at the Tournament Entrance. When you leave, the same shuttles will take you back to the parking lot.
To get to La Quinta Country Club you will also park in lot P and get on the designated LQCC Shuttle
ADA Parking
ADA Parking will be available in the General Admission Lot. ADA shuttles will be available to transport guests to and from the tournament
GREATER PALM SPRINGS INFO
Places to Stay
A variety of accommodations ensures your stay will be exceptional as the tournament itself, whether you indulge in luxury just moments away from the greens or book a charming boutique hotel.
https://www.visitgreaterpalmsprings.com/places-to-stay/
Things to Do
With an abundance of sunshine and activities, Greater Palm Springs is the ultimate playground. Discover unique adventures and experiences beyond the fairways, from hot mineral springs and hiking trails to public art and midcentury modern architecture.
https://www.visitgreaterpalmsprings.com/things-to-do/
Dining
Savor the flavors of Greater Palm Springs, where a rich agricultural bounty and unique dining experiences, such as underground supper clubs and Michelin-recommended restaurants, create a culinary oasis.
https://www.visitgreaterpalmsprings.com/restaurants-and-nightlife/
Signature Events
Enhance your tournament experience by checking out some of our world-class music, art, food, and sporting events.
https://www.visitgreaterpalmsprings.com/events/signature-events/
GATE TIMES
Gates will open at 7:30am Thursday – Sunday of tournament week. Tee times will begin at approximately 8:30am daily.
WILL CALL
Tournament Will Call/Ticketing Services is located at the Entrance of the Tournament.
All tickets are digital this year so there will be no tickets left at Will Call.
PROHIBITED ITEMS
Items that are prohibited from being brought onto the tournament grounds include:
- Non-Approved Bags INCLUDING PURSES not to exceed 6″ x 6″ x 6″
- (see PGA TOUR bag policy)
- Weapons – even with a permit, violation is a felony (CA Penal Code 12020-12040)
- Beverages – exceptions will be made for specialty drinks such as baby formula
- Food items
- Radios/TVs or other noise producing items (electronic or otherwise)
- Coolers
- Bicycles
- Signs, banners or posters
- Review the Permitted and Prohibited Items documents below for complete details
CHECK THE WEATHER
MUST-HAVE ITEMS
DAILY PAIRING SHEET & MAP
Daily pairings will be found on our tournament website. Pairings are where you find where the players tee off and the order of the groups.
Our tournament format is that two PGA TOUR professionals play alongside two amateurs at The American Express and rotate through three courses during their first three rounds of competition.
Check the scoreboards to find out who the leaders are, and where they are on course. One way to tell the players from a distance is to look for their caddies, who wear color-coded vests featuring players last names across the backs.
AUTOGRAPHS
On-course autographs are not permitted. This includes, but not limited to, tees, fairways, greens, and practice areas during practice rounds and tournament rounds.
AMERICAN EXPRESS 20% TICKET DISCOUNT
Use your American Express® Card online to receive 20% off all tickets. Terms apply*.
American Express Card Members can receive 20% off the purchase of General Admission, Clubhouse, Premium Club, and Champion Club tickets for The American Express 2025 when they pay with their American Express Card, while supplies last. Tickets must be purchased using an American Express Card. An American Express Prepaid Card cannot be used to purchase tickets. Tickets are sold by and fulfilled by third party ticket sellers (not American Express), and such tickets are subject to the rules, terms and conditions, prices and fees set by the ticket seller, event promoter and/or the venue. Tickets are subject to availability and supply may be limited. All sales final. No refunds. No exchanges. For more information, please visit theamexgolf.com.
American Express On-Site Discount (PGA WEST Stadium and Nicklaus Courses) and Gift With Purchase (La Quinta Country Club)
ENROLL & GET 20% BACK ON QUALIFYING CONCESSION AND MERCHANDISE PURCHASES, UP TO $100
Eligible US Card Members can enroll to get 20% back as a statement credit on qualifying purchases of food and beverage or merchandise at participating on-site merchants at PGA WEST Stadium and Nicklaus Courses at The American Express® between 1/15/25 and 1/19/25. Limit of $100 back in total statement credits. Terms apply. Scan this QR code or visit go.amex/bZjCrX to enroll.
Valid for U.S. American Express® Consumer or Business Cards issued by American Express. American Express branded cards issued by other financial institutions, Corporate Cards and Prepaid Cards are not eligible.
American Express Gift With Purchase (La Quinta Country Club)
American Express Card Members who pay for their purchase at participating merchandise and concessions locations on-site at La Quinta Country Club with an American Express Card, excluding American Express Prepaid Cards, can receive a gift with purchase, while supplies last. Limit one (1) gift per person during the tournament.
ACCESSIBILITY SERVICES
The American Express welcomes all people with disabilities. We are continuously striving to enhance our efforts to ensure access to event amenities without limitations based on abilities.
Please read this informational guide thoroughly before sending an inquiry email. For any accessibility-related questions not answered in this guide, please email us at amexgolfada@gmail.com. We welcome and encourage all feedback and suggestions from our guests with disabilities. We will do our best to assist you and address your accessibility needs.
WHEELCHAIR ACCESSIBILITY
The venue is navigable for guests with mobility disabilities. The event is held on a golf course made up of natural terrain. There are accessible routes connected throughout the venue including parking, entrances, stages, accessible viewing areas, vendors, and all other activity areas.
Guests must navigate the festival grounds between stages on their own or with the support of a companion, as the festival does not offer transportation between stages. If you need assistance finding your most accessible route around the event, please visit us at the Accessibility Services Hub.
We encourage all guests with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. Crutches, walkers and canes are also permitted. If you need to recharge your motorized mobility device or other medical equipment, you may do so at the Accessibility Services Hub. Guests should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit.
We will not be providing wheelchair or scooter rentals.
ACCESSIBILITY SERVICES HUB
Please Note: You must stop here to get your accessibility wristband. This wristband is free of charge and will grant you access to the accessible services required on account of a disability or injury. There is no accessibility pre-registration before the event – this is all done onsite at the event. There is not an “ accessibility ticket” that needs to be purchased in order to utilize accessibility services at The Amex Golf Tournament .
The Accessibility Services Hub is conveniently located near the shuttle drop just inside the main entrance. The exact location of this hub will be labeled on the event map when it is released. At this location, you can:
- Learn about accessibility services and receive answers to your questions
- Receive an accessibility wristband
- Effective Communication check-in
- Register service animals
Wristband Policies
- Accessibility wristbands are valid for the duration of the festival.
- DO NOT remove your wristband for the duration of the festival.
- One (1) accessibility companion wristband will be issued per guest with a disability.
- Additional wristbands may be issued for families with young children.
If a person with a disability wishes to change their companion, they can obtain a new accessibility companion wristband by returning the formerly used companion wristband to the Accessibility Services Hub, where it will be replaced. We are unable to reissue any accessibility wristbands unless the original wristband is brought back to us to be reissued.
ACCESSIBLE VIEWING AREAS
There will be an accessible viewing area made available to guests with disabilities and their one companion at the event stage. For more information on how to gain access to this area, please visit us at the Accessibility Services Hub.
Accessible Viewing Area Policies:
- Companions may be asked to stand in the back of the viewing area if capacity is reached.
- Viewing Areas are non-smoking.
- Guests are not allowed to save spots.
- If a guest or companion is not-present for longer than 30 minutes, their spot will be given to another guest with a disability
- Do not block the view of the guests behind you.
- All seating is first come, first served.
ACCESSIBLE PARKING
There will be a limited number of accessible parking spots for guests with disabilities onsite, which are available on a first come, first served basis. You will need to purchase a parking pass to access this lot. You are required to bring a valid, state-issued handicap placard, permit, or license plate to enter this parking lot. The person to whom the handicap credential is issued must be present in the vehicle, as a driver or passenger.
General Admission & ADA Parking is located in the ‘P’ Lot. The entrance of the Main Tournament Parking Lot is on the Southbound Side of Jefferson Street, across the Street from The Hideaway Golf Club in between Avenue 52 and Avenue 54. Daily Parking for The American Express is $25. ADA & wheelchair accessible shuttles will be available to transport guests between the parking lot and tournament entrance.
ACCESSIBLE ENTRY
There will be an accessible entry lane, located at the main entrance. Guests with disabilities and up to one companion may use this lane to safely enter the venue. Please visit the Accessibility Services Hub immediately after entering the event to request the accessible accommodations and services you need.
SERVICE ANIMALS
Service animals are permitted throughout the venue. However, emotional support animals, therapy animals, companion animals, and pets are not permitted into the event. Any animal whose task is to provide protection, emotional support, well-being, comfort, or companionship is not considered a service animal and will not be allowed into the venue. Only service animals that have been individually trained and are under the proper care of their owners will be allowed within the premises.
The following guidelines must be followed:
- All service animals must be verified by the Accessibility Coordinator or Manager before entering the event venue.
- Once verified, service animal handlers are required to fill out a Service Animal Agreement before proceeding into the event grounds. Once signed, service animals will receive a service animal wristband or tag to indicate verification.
- Service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered.
- If these devices interfere with the service animal’s work or if the handler’s disability prevents the use of these devices, the handler must maintain control of the animal through voice, signal, or other effective controls.
- Service animals must be housebroken and should use the service animal relief area.
- Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal.
- All service animals should have legally required vaccinations. The Accessibility Coordinator or Manager may ask for proof of vaccination during the verification process.
- All service animals must receive a service animal credential at an Accessibility Services Hub in order to enter the venue.
We ask that you do not leave your animal in your car while you’re attending the event, as vehicles without active air conditioning may become too hot and unsafe for any animal.
EFFECTIVE COMMUNICATION REQUESTS
We accept requests for any of the following services:
- ASL Interpretation
- Other forms of Effective Communication (such as: live captioning, large format print/braille literature, guided tours for guests with visual disabilities, assistive listening devices, or any other accommodation not listed)
To ensure adequate time for planning, requests for these services should be made no later than 30 days before the event. While we will strive to accommodate requests submitted less than 30 days prior to the event, we cannot guarantee fulfillment after the cutoff date. The cutoff date for this event is December 14th, 2024. To submit a request, please fill out the Effective Communication Request Form.
Once you arrive, please check-in at the Accessibility Services Hub to be connected with our interpreting team.
ADDITIONAL SERVICES
- First Aid: We have several First Aid locations throughout the venue, noted on the event map and mobile app, if available. Professional medical staff can provide assistance to your medical needs at these locations.
- Special Dietary Needs: The event will have food vendors that provide gluten-free, vegan and dairy-free dietary options. For those with special dietary needs beyond what will be offered at the event, please contact us at amexgolfada@gmail.com for further assistance.
- Prescription Medications: All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medical team at the event entrance.
- Other Services: If you require assistance on account of pregnancy, nursing, or breast milk pumping, please reach out to the information team at info@theamexgolf.com.
COMMENTS, QUESTIONS & SUGGESTIONS
The American Express will consider requests by guests with disabilities for reasonable modification of event policies, practices or procedures, or for auxiliary aids and services that will permit the guest equal enjoyment of the goods and services offered at the event. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.
To help us continually make our event more accessible, we encourage you to contact us at amexgolfada@gmail.com for any of your accessibility-related needs. Additionally, if you have any questions about our accessible policies or services, please don’t hesitate to reach out to us.
We hope you find this guide informative, we look forward to seeing you at The Amex Golf Tournament !